FAQ
1. What country is Steeldive watch from? Where is Steeldive from? Are Steeldive watches made in China?
We are a young Chinese watch manufacture, steeldive watch is born on August 10, 2008 in Guangzhou China.
2. Is steeldive a microbrand? Who are steeldive? Who makes Steeldive watches?
Steeldive is a young and ambitious microbrand established in Guangzhou, China on August 10, 2008, dedicates itself to the research and development, production, and sales of cross-border watches. With a deep-rooted inspiration drawn from famous diver watches from the past 70 years, we are committed to producing a range of divers watches. These timepieces, powered by reliable, modern Seiko NH35/NH36/NH34/VH31/VH60 movement, pay tribute to their predecessors while maintaining the design aesthetics and ideals of the original models, thus offering a seamless blend of classic inspiration and contemporary execution.
3. What movement does steeldive watch use?
Steeldive watches are powered by Japan's Seiko NH34, NH35 and NH36 movements. They are all reliable, sturdy, and commonly used automatic movement in many high-quality mechanical watches. It is greatly appreciated in the watch industry for their precision and durability.
Among them, the NH35 movement is the most commonly used, it comes with a date feature; the NH36 movement added a day of the week feature; whereas the NH34 has a GMT display feature.
In addition, some high-quality quartz watches produced by Steeldive use Seiko's VH31 and VH60 movements, their quality is equally outstanding.
4. Who is Addiesdive watches? Are Addiesdive and Steeldive the same company?
Addiesdive watches are a private label watch brand of Shenzhen Mengyao Technology Co., Ltd., a trading company established in 2019. Their own brand is Addies, and they were once one of our distributors. However, since they started selling the Addiesdive watches carrying their own brand, they became our imitators and competitors, even their logo is a variation of ours. We have terminated our cooperation with them and removed them from our distributors' list. Therefore, we are two completely different companies with no relations at all. If there are places selling products from both of us, it has nothing to do with us, it must be a third-party seller.
5. Where are you located? Do you have any stores?
Steeldive Watch is proud to be based in Guangzhou, China. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @steeldive.
6. How can I track my order?
Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than three business days since you placed your order and you still have not received a tracking number, please email us at support@steeldivewatch.net and we will gladly assist you.
7. The watch I want is sold out. What can I do?
Our most popular watches can sell out fast. If the model is going to be restocked then you can pre-order the product on the product page. The estimated shipping date is always listed on the product page.
8. When will my order ship?
After your payment is verified, it may take 1 to 2 business days to process and ship your order & tracking may take from 2-4 days to begin updating. This does not include weekends or holidays. Purchases made after 12 am PST will be processed the next business day. If you order after 12 am PST on a Friday, your order will likely be shipped out on the following Monday. You will receive an email with tracking details once your order has been dispatched from our warehouse.
9. How can I make a change or cancel my order?
We pride ourselves on the ability to get your orders as fast as possible, which means if you need to make a change to your order please reach out to us as soon as possible. The best form of communication is our support email, which is support@steeldivewatch.net We will do our best to get your order changed but if your order has reached our fulfillment center we have no way of changing your order or canceling it.